[otrs] FirstName and LastName instead of username in owner field in reports.

Hi all. How I can input FirstName and LastName of agent instead of Username as owner in reports? Thanks! -- ---------------------------------- Marat Rabidinov SaimaTelecom Bishkek, Kyrgyzstan tel. +996 312 900159 e-mail: m.rabidinov@saimatelecom.kg -----------------------------------