Using OTRS as a
internal help desk ticketing system. Working great and like it a lot.
:)
Just wanted to ask
if anyone has found a way to add a common notification to the customer
interface. What I would like to do is have a way to create a ticket that
would be displayed for all customers when they go the the web
interface. An example would be if we had an external mail issue or
scheduled maintenance for a common server, I would like to have that type of
information displayed for all users/customer to see.
Not above writing
some Perl code, if someone had a good idea on how best to do
it.
Thoughts?
Thanks in
advance
Greg
Horne