Don't know if its the only way, to remove a ticket, but its a fast way that is easy to use. Greg Horne geh gehorne -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of kekieres Sent: Thursday, June 14, 2007 5:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Remove completely a ticket Hi Greg! Thanks for your help. I didn't think about using a GenericAgent. In fact I think that the only way to absolutely delete a ticket from the system, doesn't it? Rafael Greg Horne escribió:
I think this is a job for the GenericAgent. Quickest way would be to define a wildcard on the ticket# and then remove/delete them. Give it a try. After you remove all the old tickets, you may want to delete this global delete from the job-list.
Greg Horne geh gehorne
-----Original Message- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of kekieres@arsystel.com Sent: Wednesday, June 13, 2007 1:32 PM To: otrs@otrs.org Subject: [otrs] Remove completely a ticket
Hi,
I've been playing around with my OTRS system and now I would like to pass to production state and I need to remove completely some dumy tickets. Is it possible? I haven't seen any feature of this kind but may be I'm wrong, I'm thinking about remove them directly from the database.
Any help?
Thanks,
Rafael. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
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