
4 Nov
2005
4 Nov
'05
11:53 p.m.
Hi, Still setting up the system, and can't seem to get the email notification for new ticket in queues working - new customer password/change password and admin notification work just fine, so it's not a email account issue. In the admin panel I've made the New Ticket Notification "Yes" for my Admin User for their queues. BTW, in the on-the page documentation the "Email Addresses" refer to this as the incoming ("To:"), but the manual goes into more detail and says that this is the outgoing ("From:") address used by the system for that queue. I assume the manual is the correct version. Keith Turner Cloud Systems Suite 405, 665 Third Street San Francisco, CA 94107 kturner@cloudsystems.com http://www.cloudsystems.com