30 Oct
2002
30 Oct
'02
11:27 a.m.
Marco Cintolesi wrote:
we dont like to answer with the ticket ID in the subject.... theres a "trick" to use a X-header for ticket tracking ???
example: OTRS can insert a x-header like: X-OTRS-TT: TICKET 1234567890
and then track the ticket using this X-header, without using the "subject" field.....
Is this possible ???
I doubt it would work since you have no control over what headers the customer will put in their email. I know of no mail package that preserves headers when doing a reply. -- Phil Davis