On Tuesday, March 02, 2004 8:29 PM
Paul Stigaard
reporting how many of each category of issue is handled weekly, monthly and so on. It seems like it should be straight-forward enough to generate a report based on what response or category was chosen to associate with each ticket, and how many tickets received any particular response within a given time period. However, the only statistics generated that I can find are for agent performance, not the issues themselves.
Is this something that is addressed in OTRS 1.2?
No, sorry, we do not currently provide means from withtin OTRS to get where you want to.
Is there maybe a different piece of software that others use for this functionality, that can generate information based on what's in the database?
Most people construct raw SQL queries for use in reporting tools mayber. I can't tell you much about staistical report tools, but there must be plenty out there.
Am I just not seeing something right in front of me?
Nope, we're lacking some statistical power... hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388