Hi,

on my system it only comes up when running generic agents. If I disable the generic agents cronjob and do not use the generic agents admin GUI the error message does not appear.

- Timo

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michael Mayaka
Gesendet: Montag, 5. Oktober 2009 09:26
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

Hi Timo,
Yes I think it could be a bug. Am wondering what could be triggering it; I have another instance of otrs 2.4.4 running on the same App Server and serving even more users but its not throwing that error.

Michael

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From: Rupp Timo <Rupp@huberverlag.de>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Monday, 5 October, 2009 10:04:06
Subject: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

Hi Michael,

it looks a bit like the bug I’ve posted last week: http://bugs.otrs.org/show_bug.cgi?id=4367

Please check if generic agents are producing the error messages in your case, too.

- Timo

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michael Mayaka
Gesendet: Freitag, 2. Oktober 2009 09:50
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] OTRS Ticket Creation Error [Message: Need TicketID!]

Hi, Thanks for the help,
I have reset the otrs instance permissions (using SetPermissions.pl); restarted the Oracle Server and apache. So far I am creating new tickets successfully. However, at the backend, I'm getting the following error:
=========================================
[Error][Kernel::System::Ticket::TicketNumberLookup][Line:637]: ERROR Database disconnected, SQL: 'SELECT tn FROM ticket WHERE id = ?'
============================================
What could this be?

Michael