7 Mar
2008
7 Mar
'08
9:05 a.m.
Hi Carlos,
Wowwwww Sounds good Shawn Thanks a lot
Do you know if ACL way can be used to avoid some tickets can be seen by some agents? I did try it with Roling & Grouping, but I can not.
You must work with groups and rolls in combination with queues. If all the tickets are in the same queue, you will not be able to limit their visibility :) [...] -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann