Hi Sharif login as admin (root@localhost), then go to admin area, then go to SysCconfig option, then load Ticket group and go to Core::Ticket details. best regards carlos méxico -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de sharif islam Enviado el: Viernes, 05 de Octubre de 2007 11:54 a.m. Para: User questions and discussions about OTRS.org Asunto: [otrs] Ticket# in Subject Hi, I want to modify the subject line in the automated and follow up responses. I know when I reply, I can manually change it. But I was wondering if this can be changed system wide. Re: [Ticket#2007100410000201] Computer is broken to Re: Computer is broken --sharif _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/