Hi, In the customer's New Ticket interface, the "To:" field only shows : <> I have set in Kernel/Config.pm : $Self->{CustomerPanelSelectionType} = 'SystemAddress'; $Self->{CustomerPanelSelectionString} = '<Realname> <<Email>>'; In otrs log i get the following sql error : Unknown column 'Postmaster' in 'where clause', SQL: 'SELECT value0, value1, comments, valid_id, queue_id FROM system_address WHERE id = Postmaster' I am now using http auth for the users, and I was wondering if you could disable a user via AdminArea, ie : I have a user 'agent' in database, which is marked valid. i have a 'agent' entry in the .htaccess file, now everything works nice, 'agent' can log in. If i set agent invalid in the database, he can still log in. I think it might be a good thing to check the validity of the DB entry, so users can be disabled easily. When creating a new FAQ article, quotes are escaped in the final text, ie : "let's go" becomes "let\'s go". When editing an article, it does not happen, but the Comment (internal) field is filled with the Solution field. I could not see the difference between external(customer) and public(all), as everyone can see both. I also have a question about permissions on the FAQ : it looks like only ro and rw are relevant. Is there a way to allow a user to create articles, but not to edit them ? (I'd thought the create permission would allow that) Thanks for OTRS ! Brice Levy