Srg Pac wrote:
I'm having a problem with the auto replies in that they aren't being sent. The logs indicate that no auto reply was sent because the "/sender doesn't want a auto-response (e.g. loop or precedence header)"./ Test messages sent to support@ourdomain mailto:support@ourdomain are forwarded to otrs@ourdomain mailto:otrs@ourdomain, where they are picked up by otrs and now have the "precedence: list" header. Is this the root of the problem and if so is there a way to force the sending of the replies?
Hello, it could be the cause. Please look at PostMaster.pm, I think it activates this loop protection if it finds a precedence header (lines 552 - 560 in version 1.83). I'm sorry, I don't know how to avoid this. But why is there a precedence header in your forwarded mails ? Can't you prevent this ? Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de