If you talk about the Email-Ticket (ticket outbound) is quite simple: you can send a mail on behalf of you support-area to a customer, put someone in cc or even in bcc and, at the same time, open a ticket.
We use this in order to trace our self-triggered activities.
Ciao, d.
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Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di manish ramteke
Inviato: mercoledì 10 marzo 2010 12:51
A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Email tickets
Hi,
Please help me with this.
On Wed, Mar 10, 2010 at 1:11 PM, manish ramteke