-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello, Rui Lopes wrote:
I'm installing OTRS for the first time (using 2.2.0rc1), and so far its been a nice experience!
I have a question, though... How can I receive notifications (an email) when a ticket (either by email, or custumer.pl) is created or when a customer sends a follow up?
I though this was a matter of setting the following user preferences to "Yes":
New ticket notification Follow up notification
But it didn't do the trick, what I'm missing?
I see no errors on the log, so I'm a bit loss here.
OK, I've selected the queues I wanted to receive notifications for, but its not working. I traced this to something that does not seem to be right. Here is the approximate call stack: Kernel/System/Ticket/Article.pm:ArticleCreate() Kernel/System/Ticket/Article.pm:SendAgentNotification() Kernel/System/Ticket.pm:GetSubscribedUserIDsByQueueID() Kernel/System/Ticket.pm:Kernel::System::CustomerGroup::GroupMemberList() where this SQL is executed: SELECT g.id, g.name, gu.permission_key, gu.permission_value, gu.user_id FROM groups g, group_customer_user gu WHERE g.valid_id IN ( 1 ) AND g.id = gu.group_id AND gu.permission_value = 1 AND gu.permission_key IN ('ro', 'rw') AND gu.user_id = '2' That last bit seems wrong, because the group_customer_user.user_id is a string and not a number... so it allays returns an empty set; this seems to be a bug, though, I can't seem to nail it down :-( Can you guys help me out? I really need this working, because without email notifications, I cannot use OTRS :-( TIA! Best regards, Rui Lopes -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.7 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFGhUl1g6ss8INEYd4RAhOjAJ9ziCTlTJPp4nznta2d8vxre2WaggCfceGf Q0vCVoKqUG0zY3XAPy1F/7s= =yhMA -----END PGP SIGNATURE-----