Greetings,
I would appreciate any assistance debugging this lack of agent follow up after my upgrade.
My OS is Centos 3.8 (Red Hat Enterprise clone)
Perl Version 5.8.0
Apache 2.0.46-68
MySQL 5.0.45
OTRS 2.2.1
OTRS is configured to store data in MySQL
I've
just completed an upgrade from OTRS 1.2.x to OTRS 2.2.1. The upgrade
seemed to go smoothly. I upgraded via RPM and also ran four upgrade
scripts:
cat /opt/otrs/scripts/DBUpdate-to-1.3.mysql.sql | mysql -p -f -u root otrs
cat /opt/otrs/scripts/DBUpdate-to-2.0.mysql.sql | mysql -p -f -u root otrs
cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u root otrs
cat /opt/otrs/scripts/DBUpdate-to-2.2.mysql.sql | mysql -p -f -u root otrs
I've
since noticed two problems. I have an Agent that is not receiving
Follow up notification when a customer replies. All Follow up
notifications to this problem agent *do* get sent out, but it goes to
three wrong agents. I've checked that all agent email addresses are
accurate.
Perhaps related to this, I have this in from PostMasterPop3
Subject: Cron $HOME/bin/PostMasterPOP3.pl >> /dev/null
ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:07 2007
Message: Need User or UserID!
Traceback (31508):
Module: Kernel::System::User::GetUserData (v1.64) Line: 126
Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404
Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217
Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
Module: main::FetchMail (v1.25)
Line: 206
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125
ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:09 2007
Message: Need User or UserID!
Traceback (31508):
Module: Kernel::System::User::GetUserData (v1.64) Line: 126
Module: Kernel::System::Ticket::Article::SendAgentNotification (v1.142) Line: 1771
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404
Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217
Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
Module: main::FetchMail (v1.25) Line: 206
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125
ERROR: OTRS-PM3-10 Perl: 5.8.0 OS: linux Time: Mon Jul 23 12:15:09 2007
Message: Need User or UserID!
Traceback (31508):
Module: Kernel::System::User::GetUserData (v1.64) Line: 126
Module: Kernel::System::Ticket::Article::SendAgentNotification
(v1.142) Line: 1771
Module: Kernel::System::Ticket::Article::ArticleCreate (v1.142) Line: 404
Module: Kernel::System::PostMaster::FollowUp::Run (v1.54) Line: 217
Module: Kernel::System::PostMaster::Run (v1.65) Line: 292
Module: main::FetchMail (v1.25) Line: 206
Module: /opt/otrs/bin/PostMasterPOP3.pl (v1.25) Line: 125
Regards,
Charles Bronson.
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