
I can confirm that it is a bug.. if that helps .. ;-)
http://bugs.otrs.org/show_bug.cgi?id=4149
Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl
On Wed, Aug 12, 2009 at 18:47, Alan McKay
Well, I have a compromise for now. I created a new event for TicketOwnerUpdate and so the person who sent the email gets notification when the ticket gets assigned.
Still this is frustrating as heck, as I'm sure you can understand! Why does everything work except for TicketCreate?
Sounds like a bug to me. Can ANYONE confirm that this works?
On Wed, Aug 12, 2009 at 12:38 PM, Alan McKay
wrote: I found that the customer user has to be defined in OTRS before any event based notifications with Customer as the recipient will fire - both for TicketStateUpdate as for TicketCreate events.
Wait a second, this can't be true because my TicketClose email is triggered on the event "TicketStateUpdate" with both of the "closed" states.
And it works fine but there is no user per-se for the person who sent the email.
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