Den 26/02/2008 kl. 16.29 skrev Sven Schlüter:
we are using otrs as a customer support ticket system since one year now. its running on a debian inside a virtual machine.
This is where you a very sorry for not taking a snapshot of the virtual machine before you upgraded. Or created a copy of the machine and upgraded that instead. You should use all this wonderful functionality when you have it :-)
I did an upgrade via debian apt-get (first changed the sources.list to lenny)
You changed the sources.list to a different distribution than the one you are running? On a production server? You didn't run apt-get dist- upgrade?
The upgrade failed hard
No wonder, that.
now, we can see a lot of trouble coming up.
Maybe you can get it running, maybe you can't. If it was me, I would start over with a fresh install on a new server. When you're running VMWare, that takes about 8 minutes from start to finish. Install OTRS on top of that. If you can't wait for the latest version of OTRS to get into the Debian package tree then do a manual install on the latest Debian Stable. It's not difficult at all if you follow the documentation and then you have a solid system. Hopefully you have a backup of the database before you upgraded, use that in the fresh OTRS installation together with the SysConf-dump you surely made before the upgrade :-) -- Lars