Re: [otrs] ticket number in new mail ticket

On Jun 6, 2012, at 9:33 AM, Thomas Mueller wrote:

hi list

I'm trying to add the TicketNumber to the signature or mailbody of a new mail ticket.

If opening the new mail ticket screen, the already gets evaluated to "-" as there is no TicketNumber yet.

Adding it to SysConfig Ticket::Frontend::AgentTicketEmail###Body leaves it unevaluated.

Is it somehow possible to have the ticket number in the signature or mailbody of a new mail ticket?

Hi, Signature and Body are created before the TicketNumber exist. The TN is created after submitting the New Mail ticket form. hth, Roy -- Roy Kaldung