Hi folks,
I’m trying to install the OTRS in RedHat
5 Enterprise Server with source code, but I have been receiving the following
message:
Forbidden
You don't have permission to access
/otrs/installer.pl on this server.
Additionally, a 403 Forbidden error was
encountered while trying to use an ErrorDocument to handle the request.
Apache/2.0.52 (Red Hat) Server at
otrs.navita.com.br Port 80
The Apache was set to starting up with
apache user that was assigned to apache group. I configured the following
permissions:
root@otrs:/opt# useradd -d /opt/otrs/ -c
'OTRS user' otrs
root@otrs:/opt# usermod -G nogroup otrs
linux:/opt#
SetPermissions.sh /opt/otrs otrs apache
nogroup apache
I got the permissions bellow:
-rwxrwxrwx 1 apache
nogroup 66K Jan 20 14:06 ARCHIVE
drwxrwxr-x 4 apache nogroup
4.0K Jan 20 14:06 bin
-rwxrwxrwx 1 apache nogroup
180K Jan 20 08:16 CHANGES
-rwxrwxrwx 1 apache
nogroup 18K Dec 1 2001 COPYING
-rwxrwxrwx 1 apache nogroup
2.4K Jun 20 2008 CREDITS
drwxrwxrwx 3 apache nogroup
4.0K Jan 20 14:06 doc
-rwxrwxrwx 1 apache nogroup
1.3K Mar 7 2008 .fetchmailrc.dist
-rwxrwxrwx 1 apache nogroup
5.6K Oct 29 14:51 INSTALL
-rwxrwxrwx 1 apache nogroup
1.2K Apr 29 2008 INSTALL.RedHat
-rwxrwxrwx 1 apache nogroup
1.3K Apr 29 2008 INSTALL.SuSE
drwxrwxrwx 8 apache nogroup
4.0K Feb 18 12:15 Kernel
-rwxrwxrwx 1 apache nogroup
1.7K Feb 6 2007 .mailfilter.dist
-rwxrwxrwx 1 apache nogroup
1.9K Mar 7 2008 .procmailrc.dist
-rwxrwxrwx 1 apache nogroup
6.9K Jun 20 2008 README
-rwxrwxrwx 1 apache nogroup
4.4K Apr 29 2008 README.database
-rwxrwxrwx 1 apache nogroup
4.5K Apr 29 2008 README.webserver
-rwxrwxrwx 1 apache
nogroup 85 Jan 20 14:06 RELEASE
drwxrwxrwx 6 apache nogroup
4.0K Jan 20 14:06 scripts
-rwxrwxrwx 1 apache nogroup
7.3K May 28 2008 TODO
-rwxrwxrwx 1 apache nogroup
2.0K Jul 21 2008 UPGRADING
drwxrwxrwx 11 otrs
apache 4.0K Jan 20 14:06 var
Please, does anyone know how to fix this
problem?
Thanks.
Camilo Vieira • Coordenador de Infra-estrutura
de redes
Navita • Portais
e BlackBerry • 55 11 3055-2001