23 May
2008
23 May
'08
6:54 p.m.
Tickets in subqueues only appears if the agent is in the group of the
subqueue (or has a role that is in the group of the subqueue).
Another idea?
2008/5/23 Nils Breunese (Lemonbit)
Sébastien Prud'homme wrote:
Can someone explain me the advantages of using a tree of queues (using subqueues) instead of using a flat structure (no subqueues).
I believe tickets in subqueues also appear in the parent queue.
Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?