Helisandro,

That seems to be a problem with your database connection. Ensure the 'otrs' user has appropriate access to the database.

Remember that by default the 'otrs' user has its password as 'hot'.

Best wishes,

Harry
Brazil

On Wed, Jul 2, 2008 at 5:56 PM, Helisandro Luiz Krepel Pereira <helisandro.pereira@auspex.com.br> wrote:


2008/7/2 Helisandro Luiz Krepel Pereira <helisandro.pereira@auspex.com.br>:
Hi Everyone.

I tried to enable the LDAP Authentication on otrs (2.1.7). But when I changed the /Kernel/Config.pm I received the message:

Error: Access denied for user 'otrs'@'localhost' (using password: NO)

ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Jul  2 17:47:19 2008

Message: Access denied for user 'otrs'@'localhost' (using password: NO)

Traceback (32194):
   Module: Kernel::System::DB::new (v1.57) Line: 172
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.17.2.1) Line: 145
   Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47
   Module: (eval) (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::run (v1.81) Line: 203
   Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169
   Module: ModPerl::Registry::handler (v1.99) Line: 30

I don't know what I need to do to fix this.

Thanks for all.

PS: Sorry my terrible English
--
Helisandro Pereira



--
Helisandro Pereira
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