no, seem like I'm missing something big here ! :-)
Sam
----- Original Message -----
From: "Chris Salter"
Are normal outgoing emails (such as responses to customer questions) being sent?
-- Chris Salter
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Samuel Nadeau Sent: November 9, 2003 6:23 PM To: 'User questions and discussions about OTRS.' Subject: RE : [otrs] Agent Notiifcation not working
Yep, I was aware of this.
Still no email.
How about the AdminEmail function ? It should work right ?
Sam
-----Message d'origine----- De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Paul Envoyé : Sunday, November 09, 2003 5:38 PM À : 'User questions and discussions about OTRS.' Objet : RE: [otrs] Agent Notiifcation not working
Hi,
Hi All, We are currently trying OTRS since we will implement this really soon. Everything has been great so far, except for the agent notification. They don't receive any email
Agents will only receive notifications for tickets in their custom queues. This seems to be a point of confusion for most new administrators and still occasionally gets some of us that have been using OTRS for a while.
You'll need to have each user select the queues they want to receive notifications for under the Preferences button while logged into their account and ensure that their account is set up to receive notifications. (They can do this themselves via Preferences and you can do it when you create the account).
Regards, Paul
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