Hello, We are currently setting up OTRS and we are impressed with what it can do. I have a few questions I hope you can help me on. Firstly we are doing some work in connection to OTRS to a backend oracle database - we are working with fields at the moment. Has anyone seen the new version 2.0.0 beta version yet? Is there a big difference in the customer fields or the way they work? I have downloaded it but not yet got around to installing it? Does anyone have any details or experience of importing data from an oracle database? And finally - within the customer files we are trying to customise them to have drop down menus and radio buttons - has anyone done this? Does anyone have any suggestions on how to do this? Many Thanks for your thoughts Richard _________________________________________________________________ Winks & nudges are here - download MSN Messenger 7.0 today! http://messenger.msn.co.uk