On Tue, Dec 9, 2008 at 12:35 PM, Nick Bright <nick.bright@valnet.net> wrote:

Greetings,

In my OTRS 2.3.3 installation, things are working generally quite well, but there's one little item that is quite annoying.

When responding to a ticket by clicking "empty answer" (it's the default empty answer), the "To:" field is the customers' original email address, but in the "Cc:" field, is "support@valnet.net". This causes a loopback in which the response we send gets emailed to the same email address that the customer emails to, resulting in the same email posting to the ticket twice - once as our response to the customer, and once as a customer response to us. It also generates a "New Response" email to the agent, and shows up as a "New Message" in the upper right hand corner of the screen.

This is quite annoying. How do I get rid of that "Cc:"? I poked around in the options and on the filesystem, but I've been unable to find anything thus far.

--
---
- Nick Bright
 Network Administrator
 Valnet, LLC
 Tel 888-332-1616 x 315
 Fax 620-332-1201
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