All, Tried all my resources before posting here. I performed a Google search on the archive at site:http://lists.otrs.org/pipermail/otrs/, done a windows grep on the install files, and tried various settings and other contortions to find out the following three things to no avail. 1. Is there a limit on the ticketsubjectsize no related to the settings under core:ticket? Even if I have mine set at 255 it still is truncating. 2. Related to this is displaying the total message in the body. I believe this is OTRS_CUSTOMER_EMAIL[ value] but I cannot figure out where this value is coming from. Strange thing is I thought I had seen this in an earlier search. 3. How would I add a TicketFreeText and TicketFreeKey on ticket creation? I tried to do this with the generic agent if the field was null, but I must have been missing on how to check for a empty field and could not get this to work. Really love the system and the ability to customize. Our organization had requirements for auto escalation and notifications that I have been able to perform via the genericagent. Nice to have a resource like this list to gain insight and save hours of work. The stats information that everyone is sharing has been terrific! Jerry Harrison