On Mon, Jun 3, 2013 at 9:39 PM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
On Mon, Jun 3, 2013 at 7:47 PM, Kaushal Shriyan <kaushalshriyan@gmail.com> wrote:
Hi,

Also when any agent closes the ticket, the customer does not get any notification or any emails from OTRS system about the ticket being closed. Any clue?

Please let me know if you need any additional information.

Regards,

Kaushal

Hi Again,

Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/

Regards,

Kaushal


Hi,

Checking in again  for my earlier post "Can i modify NotificationSenderEmail to Queue Group Emailid as per http://blog.otrs.org/2011/07/06/otrs-tips-tricks-controlling-agent-notifications/" to this mailing list. 

Any suggestions please?

Regards,

Kaushal