I’ve created two responses and associated them with my queue. Both of them are blank. However, regardless of which response I choose when “Compose Answer (email)”, I always get text in the body of my response like:

Dear username,

> previous customer email info…

> previous customer email info…

> previous customer email info…

It’s almost like there are still OTRS tags (like <OTRS_UserFirstname> and <OTRS_UserLastname>) in the response, but I can’t find them. Any suggestions?

Thanks,

Jeffrey

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