I'm using OTRS with HTTP basic auth (over SSL, of course), on FreeBSD 5.4 with Apache 1.3.33 and mod_perl. The actual authentication is done via Kerberos (using mod_kerberos), which sets the environment variables accordingly. I have no problem logging into OTRS. However, when in Queue View, whenever OTRS refreshes (set to every 10 minutes in my pers. preferences), I am prompted to authenticate again. This also happens if I refresh the page manually. I am using the same auth backend with other systems -- such as Squirrel Mail, and they do not constantly re-prompt for username/password info. There is only 1 session listed in the Session Manager, and the session ID does not seem to change -- it just requires re-authentication. There are no tell-tale entries in the OTRS System log, either. Is there somewhere in OTRS where this information is cached? Any suggestions would be helpful. -- Mark J. Nernberg Director of Technology (412)478-6262 http://www.downtownhelpdesk.com/ Customer Support: support@downtownhelpdesk.com Have you tried our on-demand remote support services? Downtown Help Desk and 1-Fast Computer Service, providing quality technology solutions to the small business since 2003.