Hi, but how can I set this CustomerID value "automatically/manually" ? regards, Sven On Wednesday 28 September 2005 12:11, Roberto Giana wrote:
Hi Camilla
It's the feature you are looking for. ;-) All customers with the same CustomerID value can see each others tickets as "company ticket". If you use for example a support contract number as CustomerID each customer user under the same contract can see the corresponding tickets as "company ticket". Hope this helps.
Best regards Roberto
Camilla Krag Jensen wrote:
I am wondering what the 'company ticket' icon in the customer interface is for? Can anyone tell me the difference between a ticket and a company ticket?
:-)
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
-- ----------------------------------------------------------------------- See our FAQs at: http://www.snom.com/faq0.html?&L=1 Whitepapers at: http://www.snom.com/white_papers.html ----------------------------------------------------------------------- snom technology AG Gradestraße 46 D-12347 Berlin Sven Fischer fax +49 30 39833111 mailto:support@snom.de http://www.snom.com -----------------------------------------------------------------------