Hi Jonathan, On Fri, Aug 27, 2004 at 05:58:56PM -0700, Jonathan Hunt wrote:
I hope this is what I should be doing to find help in troubleshooting OTRS. I installed OTRS 1.2.4 via the source on a knoppix 3.4 system (kernel 2.4). Following these directions: http://doc.otrs.org/1.2/en/html/install-cli.html#INSTALL-CLI-INSTALL I have a problem with # 10 during the first login to OTRS. I enter the login & password and I get an Internal Server Error. I check the apache logs and it says this every try I attempt to login:
------------------------------------------------ [Fri Aug 27 18:04:50 2004] index.pl: unix dgram connect: No such file or directory at ../..//Kernel/System/Log/SysLog.pm line 42 no connection to syslog available at ../..//Kernel/System/Log/SysLog.pm line 42 [Fri Aug 27 18:04:50 2004] [error] [client 169.237.121.45] Premature end of script headers: /opt/otrs/bin/cgi-bin/index.pl ------------------------------------------------ [...] Anyone know whats going on?
OTRS wan't to log into syslog. But it looks like there is no syslog running on your knoppix 3.4. Solutions: a) start syslog b) [Kernel/Config.pm] $Self->{'LogModule'} = 'Kernel::System::Log::File'; $Self->{'LogModule::LogFile'} = '/tmp/otrs.log'; [...] (and restart your webserver if you use mod_perl)
Jon H.
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