Hi all,
The configuration from Ed is only for the Customer authentication (=
users submitting questions to otrs)
As Nils correctly stated, there are 2 types of "users":
- users --> otrs agents, service desk agents
- customers --> users submitting incidents.
In the LDAP configuration, there are 2 sections:
- $Self->{'AuthModule'} + suffixes: configures the user
authentication
- $Self->{'Customer::AuthModule'} + suffixes: configures the
customer authentication
And bear in mind that the UID parameter references the user which will
be used to logon to otrs.
For the rest, the documentation (pdf version 2.2)is not 100% correct
and clear....
I used the .../Kernel/Config/Default.pm file to look up the correct
parameters. (well explained).
What you configure in .../Kernel/Config.pm will overwrite the
default/standard settings in ../Kernel/Config/Default.pm
Happy doc browsing .. :)
C.
On Sun, Jun 8, 2008 at 10:09 PM, Nils
Breunese (Lemonbit) <
nils@lemonbit.nl> wrote:
Ed Greenberg wrote:
It wasn't easy for me either. A few things I learned (as a newbie):
There are both users and customers. You need to enable LDAP lookups for
each one separately.
Nils.
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