Re: [otrs] Tickets appearing in the calendar?

Hi Mike, Mike Dent schrieb:

On 5/22/07, Alexander Scholler wrote:

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Hi all,

Mike Dent schrieb:

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I'd like to be able to add entries to the calendar from tickets, eg to schedule a time to attend to a ticket, can this be done?

No, not yet unfortunatly. But it would be a nice feature ofcourse :).

Yes it would be excellent. It means jobs/tickets could be assigned a date and time, something which I imagine helpdesk's using OTRS would desire a lot.

Even nicer would be the ability to send entries to a WebDAV based calendar system. Anyway I suggested this on bugs.otrs as a feature. No rush :)

I don't think the feature of "creating a ticket automatically through calendar at a predefined date" is not really enriching.

You can create the ticket as soon as you know that the ticket is needed in future. You can then set a special pending-state (with state-auto-change) or use the ticket-freetime-field (e.g. start-date) to reactivate the ticket when the time comes. You can even hide the ticket with the special pending-date of being displayed within the queues.

Bye, Alex

Hi Alex, My point was really that it is not possible to have a ticket create an appointment on the calendar built in to OTRS. In the environment I use OTRS in, I find myself cutting and pasting ticket details in to iCal in order to create a customer appointment. If you have say 5 appointments a day, which all started life as a ticket in otrs, it is a nice feature.

OK, I see - then this is really a nice feature.

Best, Mike

Bye, Alex