Hi Thomas, On Wed, Nov 20, 2002 at 02:59:59PM +0100, Thomas Schuettler wrote:
here more about the problem. Before the passwords change, there is a problem with apache. From error.log: ##################################################################### [Wed Nov 20 16:35:10 2002] [error] Can't locate Apache/Registry/handler.pm in @INC (@INC contains: /etc/perl /usr/local/lib/perl/5.8.0 /usr/local/share/perl/5.8.0 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.8.0 /usr/share/perl/5.8.0 /usr/local/lib/site_perl . /etc/apache/ /etc/apache/lib/perl) at (eval 248) line 3, <TEMPLATEIN> line 9508.
[Wed Nov 20 16:35:10 2002] [error] Undefined subroutine &Apache::Registry::handler::handler called, <TEMPLATEIN> line 9508. ######################################################################
This looks like an apache/mod_perl problem! .-/ Apache/Registry/handler.pm is a apache/mod_perl module. What apache and mod_perl do you use?
Then otrs doesn't functionate. After restart apache the passwords changed, and for some days we haven't any problems. The period is not always the same.
Is the password changed from each user?
thomas
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson