Re: [otrs] Status view & My Queue

Any queues that you have read permissions to will be visible under "My Queues" but the last time I used that view I think it will only actually show the queue names once there are tickets in the queue. FWIW I only every use the status view. Steve On 10 October 2012 09:33, Adi Ariyanto wrote:

"My Queue" is intended for queues you control/can write to.” à is there any way my queue is visible without RW permission ?

Best Regards

Adi Ariyanto

Computer Support & Maintenance

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, October 09, 2012 8:51 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Status view & My Queue

Group membership will prevent engineer from seeing queues to which engineer does not belong.

In addition, you can assign group(s) to modules in Sysconfig/Ticket/AgentModuleRegistration to prevent/assign access to that entry (Status View) by group membership.

"My Queue" is intended for queues you control/can write to.

On Tue, Oct 9, 2012 at 5:39 AM, Adi Ariyanto wrote:

Dear All

Is it possible to be setup that status view only can be seen by certain user(ex:IT Manager,Section Head) but engineer only can see they queue

And how to make my queue is visble with out rw permission ? my account which is rw permission able to see my queue but one of my team is unable to see myqueue

Thank You

Best Regards

Adi Ariyanto

Computer Support & Maintenance

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