Hi Leonardo

Our system has reached the 1.000.000 th ticket lately and to be honest I never felt the need to see _all_ closed tickets.

If so, then the database is your friend. Here you can cluster tickets by FreeTexts for example and so on.

Where and wherefore do you want to see them?

Greets

Daniel

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Leonardo Certuche
Gesendet: Mittwoch, 24. Juni 2009 02:41
An: User questions and discussions about OTRS.
Betreff: [otrs] more than 6000 closed tickets

Hi there,

Here's a question for the ones with large implementations of OTRS. One of the environments I take care of have reached the 6000 closed tickets. Unfortunately OTRS won't show them all -only the 6000 newest. I was doing my homework and the research only led me to the following user's manual entry http://doc.otrs.org/2.4/en/html/c2632.html in which they talk about performance but they won't mention anything about not showing old tickets after the 6000 limit is reached.

Has anyone faced this same situation? Any help is much appreciated!

Greetings,

Leonardo Certuche