Re: [otrs] What are X-OTRS headers and how do I know if an account is"Trust ed"?

On Tuesday, April 06, 2004 6:36 PM Tyler Hepworth wrote:

What exactly is a "trusted" account? And what do the X-OTRS headers do if the account is trusted?

When polling from an untrusted account, the X-OTRS-headers are not scanned and used. You may f.e. specify a certain queue and other things. See: http://doc.otrs.org/1.2/en/html/receiving-email-filter-module.html and following. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388