Hi I am using the Ticket ACL here: http://doc.otrs.org/3.1/en/html/ch18s03.html to limit which queues certain customers can see by checking their customer id. This works nicely, but now I want to add a lot more customer id values….
Does the UserCustomerID Parameter below have any limitation in the values you can pass to it? I was hoping to list around 50-100 customer id’s without hindering performance. These customerid’s are pulled from Active Directory by the way. See below example of my config.
Example of my config:
$Self->{TicketAcl}->{'Limit queue selection for customers'} = {
# match properties
Properties => {
# current action match properties
CustomerUser => {
UserCustomerID => ['value1','value2','value3'….’valuen’],
},
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Queue => [‘queue1',’queue2 '],
},
},
};
Thanks,
Isaac
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