Hi, On 12.06.2010, at 10:59, Suraj Rathod wrote:
I am a newbie to OTRS. I have successfully implemetnted the OTRS system but one feature that was known to me from the begining that OTRS can also generate tickets via emails, means if someone has sent a query email to OTRS system then OTRS system can generate a ticket in response to that email and forward all the required tracking information to mail sender.
This is the main functionality in OTRS …
I have googled and even searched a lot in the settings of OTRS system but I am unable to find any such option that can enable or disable the email ticket generation.
Must be a strange day for Google if could not find anything about that ;-)) You may want to read the documentation starting here: http://doc.otrs.org/2.4/en/html/x1352.html Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project