The agent has to have the queues selected in "My Queues" and "New Ticket Notification" set to yes in their preferences is all i believe was necesesary for it to send notifications about open, owner-less tickets Mike Chad Roth wrote:
Mike, How do you get it to send notificiation to agents for open tickets w/ no owners? I haven't got that far yet.
Thanks, Chad
Chad Roth
Advisen 205 East 42 Street New York, NY 10017 1.212.897.4792 (d) 1.917.428.8966 (c) croth@advisen.com
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mike Clayton Sent: Monday, April 02, 2007 1:59 PM To: otrs@otrs.org Subject: [otrs] New ticket notifications
Hi, I'm currently running OTRS 2.1.4, and would like it to send e-mail to agents about new tickets for _every_ ticket, no matter it's state or owner/etc Currently, I have only been able to get OTRS to send us notifications for open tickets with no owner, but would like it to notify us of any ticket that gets created does anyone know how to do this?
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