Hello. The following case: A ticket is created from an email. The sender is still not known to us. The CustomerID field then has the value of the email address, the customer information area is empty. Now we create the customer under the corresponding company. The customer information is immediately displayed correctly in the ticket. However, the CustomerID field still has the value of the email address. Is that a bug? Freundliche Grüße / Best regards Hagen Seifert _____________________________________________________ Prozesse und Methoden Phone: +49-7031-4913-34 Fax: +49-7031-4913-55 Mail: h.seifert@ssc-services.demailto:h.seifert@ssc-services.de SIP: h.seifert@ssc-services.desip:h.seifert@ssc-services.de http://www.ssc-services.dehttp://www.ssc-services.de/ SSC-Services GmbH Herrenberger Straße 56 71034 Böblingen Geschäftsführer/Managing Director: Matthias Stroezel, Tobias Rohde Sitz/Domicile: Böblingen Registergericht/Court of Registry: Stuttgart HRB-Nr./ Commercial Register No. 21439 _____________________________________________________