Hi running the latest version of OTRS on a small server with approx 5 agents and 15 customers. At the moment, I haven't the ability to set up a mail server. My question is this; when a ticket is closed by an agent, I cannot see a way to configure a customer profile so that they can see the result of the closure. The customer can see all the tickets they have raised and their status, but not the info the agent has entered to close the ticket. Is this some config I have overlooked? Registered office: Ruston House, Waterside South, Lincoln LN5 7FD, England Registered no: 4729734 This email contains confidential information and is for the exclusive use of the addressee. If you are not the addressee, then any distribution, copying or use of this email is prohibited. If received in error, please advise the sender and delete immediately. We accept no liability for any loss or damage suffered by any person arising from use of this email.