A company is not a group, but customers of that company belong to groups, so
you must add all company users to a group which only can access company
queue.
Let me try to be clearer: you should organize your groups, creating a
company group for a every company queue and link to it. Then assign company
customers only to the company group they belong to, while agents should
belong to every group.
Bye
Gabriele
----- Original Message -----
From: "Baker, Greg"
To: "User questions and discussions about OTRS.org"
Sent: Wednesday, November 14, 2007 5:54 PM
Subject: [otrs] Queues and Companies
Just wondering, is it possible to display queues according to customer
companies? My queues are set up with the exact same names as the users'
companies. It would be great if when a user entered a ticket it
automatically went into the associated queue.
I know a similar thing can be done with groups, but since a company is
not a group I'm wondering if it can be done with companies.
Greg
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