Hi Mik, in an earlier version of OTRS 3.0 the archive flag was within the “Add note” area by mistake. This has been fixed in the latest version, so I recommend to update your installation on patch level. Cheers, Nils On 09.12.2010, at 19:11, Mikola Rose wrote:
Interesting…
The archiving module is turned on but I do not see the option under ticket action as described in that document to “Archive Selected Tickets”.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Christopher T. Kuhn Sent: Thursday, December 09, 2010 6:07 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Archiving HowTo?
Hi Mik,
Actually we're still working on getting the manual up2date for OTRS 3.0. But I lately posted a mini HowTo for the Archiving feature:http://blog.kuhn-kt.de/?p=527
Am 30.11.2010 um 02:07 schrieb Mikola Rose:
Hi again,
I couldn’t find anything in the manual for 3.01 on how to archive. Can someone point me the way to a document or how-to that explains this feature?
Mik
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((enjoy)) --
Christopher T. Kuhn
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— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project