If it doesn't happen automatically you should be able to create a notification event in the admin console
Nathan Campbell
Manager of Support and Systems Analysis
Dallas Symphony Orchestra
Morton H. Meyerson Symphony Center
Schlegel Administrative Suites
2301 Flora Street
Dallas, Texas 75201
817-966-5232 - cell
214-871-4026 - work
--------------------------
Sent from my BlackBerry
-----Original Message-----
From: otrs-bounces@otrs.org
To: otrs@otrs.org
Sent: Sun Sep 12 11:36:27 2010
Subject: [otrs] Q. about sending notification after phone-ticket have been sent
Hello all. I receive notification when e-mail based tickets have been
sent. But this doesn't work when agent has created phone-based ticket.
What should I do to enable this behaviour?
Thank all for answer.
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