Re: [otrs] Stats and reports

LQ Marshall wrote:

I am fairly certain that 2.0.4 is a fairly old version. 2.1.x is current and 2.2 is due out soon.

I can attest that 2.1.x has the stat module but not sure when it was added. Recent posts have indicated that the stat module is in it infancy.

To properly evaluate OTRS you should look at 2.1.x if not 2.2.x. There are a slew of bug fixes in the post 2.0 versions.

The stat option would be available via an icon that says STAT to admin users from the interface.

I don't know if stats are enabled by default these days, but I know they weren't at some point. Nils Breunese.