every customer must be in its own queue.
 
its for statistics.


Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von look.ice@gmail.com
Gesendet: Freitag, 14. September 2007 07:28
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] customer webinterface queue selection

And what for 1 queue per customer?
 
Queue allows to devide reuests per subject/area.... Custommer will only see his own requests.
 
There is no need to create queue for everyone!!!!