I'm having the same problem as this using version 2.0.1, new clean implementation.

Note: I had generated some test tickets before finalizing the changes to the various files (Kernel/Config/Files/Ticket.pm) and (scripts/apache2-perl-startup.pl.

Any Ideas?

-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ben Conrad
Sent: Monday, May 02, 2005 2:20 PM
To: 'otrs@otrs.org'
Subject: [otrs] AutoIncrement not working for me

Folks,

I've been trying to get my ticket numbers to look like 1000,1001, etc but
have had no luck.  I've edited Config.pm and done a 'service httpd restart'
and 'service otrs restart'

$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::AutoIncrement';
$Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 4;
$Self->{SystemID} = 1;

In the log I see the ticket get created with the wrong number:
Mon May 2 14:16:04 2005 notice OTRS-PM3-1 New Ticket [200505021000102]
created (TicketID=9088, ArticleID=9305).

# cat ./var/log/TicketCounter.log
10;2005-05-02;

I've cleared the ./var/log/TicketCounter.log file but it gets set to the
above format when I restart the daemons.

What am I missing?

Ben

Ben Conrad
Sr. Network Administrator
Passkey International, Inc.
[T] 617.237.8225

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