Hi Laura,<br><br>Have you ensured that your OTRS implementation can send out e-mails?<br><br>Have you highlighted the relevant queue&#39;s you want to receive notifications from? (highlighted ones are blue)<br><br>Does your log note anything interesting?<br>
<br>Regards,<br><br>David<br><br><div class="gmail_quote">On Wed, Oct 14, 2009 at 3:12 PM, Laura Urie <span dir="ltr">&lt;<a href="mailto:lurie@clsamerica.com">lurie@clsamerica.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi All,<br>
<br>
I have a problem with the notification management.<br>
As an agent I set my preferences to receive notification when a new ticket<br>
is created or moved to my &quot;My queue&quot;.<br>
<br>
But, I don&#39;t receive any notification when a new ticket come through my<br>
queue.<br>
<br>
Do you know where this kind of problems may come from?<br>
<br>
Thank you,<br>
<br>
<br>
Laura<br>
<br>
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