Use fetchmail in a cronjob to download the mail into another email box. Then use procmail to filter out the email with the bad mojo. http://www.xray.mpe.mpg.de/mailing-lists/procmail/2000-02/msg00231.html Explains how to to this. Then just change otrs to get the mail from the new mailbox, probably want to increase the time to pop the mail to allow for procmail completing. This is close to what you want (it think) with out totally changing your otrs config. I know you stated you don't know procmail, but it seems like a good to learn. Besides who doesn’t learn best by being under the gun. Erik Mathis -----Original Message----- From: Charles R. "Rusty" Thompson [mailto:charles.thompson@indysoft.com] Sent: Mon 7/7/2003 11:06 AM To: otrs@otrs.org Cc: Subject: [otrs] Blocking email addresses with POP3 We're in a real pickle over here. Somebody faked our support email address and sent an email to an autoresponder that does not return the same subject title. So our cases have filled up with some 200 back and forth messages with no end in sight. The other company is perfectly clueless. They don't even understand what is going on. Is there any way using PostMasterPOP3.pl that we can block specific email addresses or domains so their mail is not imported into OTRS? Our system is running perfectly and I really don't want to switch to procmail or something else I don't fully understand. It appears that using procmail is a totally different type of setup so it's a bit much right now. Even if we had to do some hack to the code that receives the email and do it there.. that's acceptible to us, we just don't know where to do it. direct email replies along with the list are welcome and actually requested since we're currently down for the count until this can be resolved Thanks for any help guys charles.thompson@indysoft.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs