See the docs: http://doc.otrs.org/2.0/en/html/ x7930.html#Ticket:Frontend::Agent::Ticket::ViewZoom
Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpandSort
Hi Nils, thanks, but it wasn´t that. I figured it out, I had to change the position of: # $Self->{ResponseFormat} = '$Data{"Salutation"} $Data{"OrigFrom"} $Text{"wrote"}: $Data{"StdResponse"} $Data{"Signature"} $Data{"Body"} '; Thanks anyway, marc
Nils Breunese.
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