On Friday, March 19, 2004 7:48 AM
Daniel Seifert
One helpful thing might be to increase the session timeout. Yes, but this just delays the problem, doesn't it? It may be okay in cases where OTRS is only checked during office hours (8-5) to set it to 12 hours, because even if someone logs in only shortly before 5pm, the expiration will be before he gets back next morning. Unfortunately this does not really work here as we may check the OTRS later in the evening, too, if there wasn't enough time before.
Are you really composing messages and leave the browser open when you go home? You shouldn't do. When work is finished, the agent should log off. Increasing the session time means the agent has more time from his last action onwards, not from the beginning of his logon. In other words: If you allow a 12h session, an agent logging in at 5 pm and performing the most recent action at, say, 8 pm may do nothing for 12h from 8 pm on, so he's safe till 8 am next morning - not 5 am. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388